Shipping Policy36

Last updated: August 2, 2026

This Shipping Policy explains how MORA’S Plywood & Hardware processes, ships, tracks, and delivers customer orders.

Shipping Carrier

Orders are delivered by the United States Postal Service (USPS). Available USPS services may vary according to destination, package dimensions, product type, and carrier availability.

Once your order ships, we will send a shipping-confirmation email containing your USPS tracking number.

Shipping Destinations

We ship to valid addresses within the United States that are serviced by USPS. Available destinations and shipping options will be displayed during checkout.

Customers are responsible for providing a complete and accurate delivery address.

Order Processing Time

Orders are normally processed within 0–1 business day after payment authorization and order verification.

Our online store and customer-support channels are available 24 hours a day, seven days a week, including Saturdays and Sundays. However, USPS collection, transportation, and delivery remain subject to the carrier’s operating schedule and federal holidays.

Orders requiring payment verification, address confirmation, or additional information may take longer. We will contact you if an issue prevents timely processing.

Estimated Delivery Time

Our estimated total delivery time is 1–3 business days:

Delivery estimates begin after an order is successfully placed and payment is authorized. Business days generally exclude federal holidays.

Order Cutoff Time

Orders submitted before 2:00 PM Pacific Time may begin processing on the same business day. Orders submitted after the cutoff may begin processing on the next business day.

Weekend orders may be prepared by our team, but USPS acceptance, transportation, and delivery depend on the carrier’s weekend schedule.

Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before payment.

You will be able to review the complete order total, including product prices, applicable taxes, and shipping charges, before placing your order. We will not add undisclosed shipping fees after checkout.

Order Tracking

After shipment, we will email you:

• Your USPS tracking number
• A tracking link
• Available delivery information

You can track your package through the official USPS Tracking website.

USPS tracking information may take up to 24 hours after shipment to appear or update.

Delivery Delays

Delivery may occasionally be affected by:

• Severe weather or natural disasters
• USPS service interruptions
• Federal holidays
• High seasonal shipping volume
• Incorrect or incomplete delivery addresses
• Transportation or security restrictions
• Circumstances outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you and provide the available options under applicable law.

Incorrect or Incomplete Addresses

Verify your delivery address carefully before submitting an order. If you discover an error, contact us immediately.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after processing begins or the order is transferred to USPS.

If USPS returns an order because of an incorrect, incomplete, refused, or undeliverable customer-provided address, we will contact you about reshipment or refund options. Any additional charge will be disclosed before reshipment.

Lost Packages

If tracking stops updating or your package appears lost:

1. Review the latest USPS tracking information.
2. Contact your local USPS office.
3. Submit a search request through the official USPS Missing Mail page.
4. Contact us with your order number and USPS tracking number.

We will assist with the carrier investigation. If the package is confirmed lost, we will provide an appropriate replacement or refund.

Package Marked “Delivered” but Not Received

If USPS marks your package as delivered but you cannot locate it:

• Check your mailbox, porch, garage, and other secure delivery areas.
• Ask household members or neighbors whether they accepted it.
• Verify that the delivery address on your order is correct.
• Allow until the end of the delivery day because tracking may update early.
• Contact your local USPS office.
• Contact us if the package remains missing.

We will review the available delivery information and help determine an appropriate resolution.

Damaged, Incorrect, or Missing Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us and provide:

• Your full name
• Order number
• A description of the issue
• Photographs of the product
• Photographs of the shipping package and USPS label
• Photographs of any visible damage

Keep the product and original packaging until we provide instructions. After verification, we will offer an appropriate replacement, refund, or other resolution under our Return & Refund Policy.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing or shipment begins.

If an order has already shipped, it must be handled under our Return & Refund Policy. Approved cancellations will be refunded to the original payment method.

Refused and Unclaimed Packages

If an order is refused or remains unclaimed and USPS returns it to us, we will contact you regarding available reshipment or refund options.

Additional shipping costs may apply when the return resulted from an incorrect customer-provided address, refusal, or failure to collect the package. Any charge or deduction will be disclosed before processing.

No such charge will apply if the return resulted from our error or applicable law prohibits it.

Contact Us

Customer support is available 24 hours a day, seven days a week, including Saturdays and Sundays.

MORA’S Plywood & Hardware
Phone: +1 (626) 361-7473
Email: morasplywood@gmail.com

Business and Shipping Address:
2500 Chico Ave
South El Monte, CA 91733
United States

Please include your full name and order number when contacting us. Contact us before visiting this address or returning merchandise.