Track Your Order36

MORA’S Plywood & Hardware uses the United States Postal Service (USPS) to deliver customer orders. Once your order ships, we will send a shipping-confirmation email containing your USPS tracking number.

Track Your Package

To check your shipment status:

  1. Find the tracking number in your shipping-confirmation email.
  2. Visit the official USPS Tracking website.
  3. Enter your tracking number.
  4. Select Track to view the latest available information.

Tracking events and estimated delivery information are supplied and updated by USPS.

Estimated Delivery Time

Our estimated total delivery time is 1–3 business days:

Delivery stage Estimated time
Order processing 0–1 business day
USPS transit 1–2 business days
Total estimated delivery time 1–3 business days

Business days generally exclude federal holidays. Severe weather, USPS interruptions, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.

Tracking Information Is Unavailable

USPS tracking information may take up to 24 hours after shipment to appear or update.

If no tracking information appears after 24 hours, contact us and provide:

  • Your full name
  • Order number
  • Email address used at checkout
  • USPS tracking number
  • Delivery address

Package Marked “Delivered” but Not Received

If USPS marks your package as delivered but you cannot locate it:

  1. Check your mailbox, porch, garage, and other secure delivery areas.
  2. Ask household members or neighbors whether they accepted it.
  3. Confirm that the delivery address on your order is correct.
  4. Allow until the end of the delivery day because tracking may update early.
  5. Contact your local USPS office.
  6. Submit a search request through the official USPS Missing Mail page.
  7. Contact us if the package remains missing.

We will review the available delivery information and help determine an appropriate resolution.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout. If you discover an error, contact us immediately.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after processing or shipment begins. Additional shipping charges may apply if USPS returns a package because of an incorrect or incomplete customer-provided address.

Lost or Damaged Packages

If your package appears lost or arrives damaged, contact us promptly and provide:

  • Your order number
  • USPS tracking number
  • Description of the issue
  • Photographs of the product
  • Photographs of the packaging and USPS label
  • Photographs of any visible damage

Keep the product and original packaging until we provide further instructions.

Contact Us

Customer support is available 24 hours a day, seven days a week, including Saturdays and Sundays.

MORA’S Plywood & Hardware
Phone: +1 (626) 361-7473
Email: morasplywood@gmail.com

Business and Shipping Address:
2500 Chico Ave
South El Monte, CA 91733
United States

Please include your order number and USPS tracking number when contacting us.

Last updated: August 2, 2026